Refund policy
Last updated: May 2026
Overview At MySoulZone, we take great care in ensuring every order is packed and shipped to the highest standard. Due to the nature of our products and our fulfillment process, we maintain a limited return policy as outlined below.
All Sales Are Final We do not accept returns or exchanges for reasons such as change of mind, wrong size selected, or personal preference. We strongly encourage you to review product descriptions, ingredients, and details carefully before placing your order.
We Do Not Accept Returns On:
- Opened or used skincare products
- Orders where the customer changed their mind
- Items purchased during a sale or with a discount code
- Incorrect items ordered by the customer
When We Will Help — Damaged or Defective Items We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, we will make it right. To be eligible:
- Contact us within 48 hours of delivery at [info.mysoulzone@gmail.com]
- Provide your order number and clear photos or video of the damaged/defective item and its packaging
- Do not discard the packaging or product before contacting us
Once verified, we will offer either a replacement or a full refund at no cost to you.
Refund Processing Approved refunds will be processed to your original payment method within 7–10 business days.
Lost or Undelivered Orders If your order hasn't arrived within the expected delivery window, please contact us at [your support email] and we will investigate with our fulfillment partner on your behalf.
Contact Us 📧 [info.mysoulzone@gmail.com] 🌐 mysoulzone.com