Shipping policy

Shipping Policy

Last updated: May 2026

Overview At MySoulZone, we partner with trusted fulfillment providers to deliver your skincare products safely and efficiently to customers worldwide. Please read our shipping policy carefully so you know what to expect after placing your order.

Order Processing Time All orders are processed within 2–8 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation with tracking details once your order has been dispatched.

Shipping Destinations We ship internationally to most countries worldwide. If your country is not supported at checkout, please contact us at [your support email] and we'll do our best to assist.

Estimated Delivery Times Delivery times vary depending on your location:

These are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, or other factors outside our control.

Shipping Costs Shipping costs are calculated at checkout based on your location and order value. We may offer free shipping promotions from time to time — keep an eye on our store for updates.

Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes MySoulZone ships internationally and your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs authority for more information before ordering.

Lost or Delayed Packages If your order has not arrived within the maximum estimated delivery window, please contact us at [your support email] with your order number. We will investigate with our fulfillment partner and work to resolve the issue as quickly as possible.

Please note:

• We are not responsible for delays caused by customs or carrier issues
• We are not responsible for packages delivered to an incorrect address provided by the customer
• Lost packages due to carrier error will be investigated and resolved on a case-by-case basis

Damaged Items in Transit If your order arrives damaged, please refer to our [Return & Refund Policy] and contact us within 48 hours of delivery with photos of the damage.

Contact Us For any shipping-related queries, reach out to us: 📧 [info.mysoulzone@gmail.com] 🌐 mysoulzone.com